Возврат товара в Macy's

Спасибо Вам еще раз! Вчера приехал курьер, все забрал. Отправка была полностью за сет магазина. Даже за коробку я не платила.  Неплохой у них сервис, конечно. И все оказалось не так сложно, как я паниковала сначала...  Теперь нужно дождаться денег. И тогда можно  будет спать спокойно :)

Людмил, вот вся наша переписка.  Мне кажется, что мой почтовый ящик заколдован... Может, мне действительно попробовать дать им другой e-mail? Досих пор у меня не было проблем с получением писем....  Hi Dina,Thanks for your email about order # X920313232.Please accept my sincere apology for the delay in responding to your email. I apologize for any inconvenience this may have caused. Thank youfor your time and patience.I will resend the RMA to ldinka-hot@yandex.ru. Please add orders@fiftyone.com to your email address book to ensure that it is whitelisted for you email inbox. I have also forwarded the email from myown account sarah.meisberger@macys.com. If you do not receive it this time, please email us back with another email address that we could attempt to send the RMA.I am sorry for any trouble you had. If there is anything else we can do to help, please don't hesitate to call us at 011-513-573-7912, or send an email to internationalcustomerservice@macys.comBest Regards,Sarah MeisbergerInternet Customer Servicehttp://www.macys.com©2010 Macy's, Inc. Macy's and the red star are registered trademarks of Macy's, Inc. All rights reserved.Shipping Policy  Pricing Policy  Privacy Policy  Legal NoticeOriginal Message Follows: ------------------------ Hello, Brian!At first I want to thank you for your attention to me and my problem! I didnt expect such a good service...But i still didnt receive anything instead of messages.Please, lets try again. Because I really need to send the item back.I really hope for your help!Thank you very much/21.11.2012, 09:15, "Macy's - Int'l Customer Service" <InternationalCustomerService@Macys.com>:Hi Dina Borchenka,Thanks for your e-mail about order # X920313232.Please accept my personal apology for any inconvenience that you haveexperienced with the order you placed on November 12, 2012. I cancertainly understand your concern.I have resent the Return Merchandise Authorization to this e-mailaddress: ldinka-hot@yandex.ru. You should receive this e-mail within 48hours. Please make sure to follow the instructions within this e-mailvery carefully as they will detail how to return your merchandise forcredit.Once again, I do apologize for any inconvenience that you haveexperienced. I do hope that you choose Macy's for your next shoppingexperience.I am sorry for any trouble you had. If there is anything else we can doto help, please don't hesitate to call us at 011-513-573-7912, or sendan e-mail to internationalcustomerservice@macys.comBest Regards,Brian WaltzInternet Customer Servicehttp://www.macys.com©2010 Macy's, Inc. Macy's and the red star are registered trademarks ofMacy's, Inc. All rights reserved.Shipping Policy  Pricing Policy  Privacy Policy  Legal Notice Original Message Follows: ------------------------Hello, Tonia! I didnt receive an RMA .  I checked the spam folder also.There were not any messages from you.Please, could you send me the RMA again?Thank you.20.11.2012, 05:56, "Macy's - Int'l Customer Service"<InternationalCustomerService@Macys.com>:Hello Dina Borchenka,Please accept my sincere apology for the delay in responding to youremail. I apologize for any inconvenience this may have caused.Thank you for your e-mail.I have sent you a RMA to your email, if not presented in your inboxplease check the spam folder. The email will have the following.Please place all items being returned, as listed in the ReturnAuthorization, in ONE parcel.1) A PDF attachment with Instructions for returning the parcel (inEnglish, French, Spanish, and German), including the link to thewww.dhl.com for them to locate their country's parcel pickup/drop-offdetails.2) Two copies of the single-use, pre-paid, and pre-addressed DHL AirWaybill (i.e., shipping label) for return shipping.3) Three copies of the Commercial Invoice required for export.If you receive a cancellation for the RMA and you are getting a timereshipped to you, please disregard this notice, the RMA still may beused.Please DO NOT attach any of the paperwork to the parcel and NOT to placeany of it inside the parcel. The customer must give ALL copies of theAir Waybill and Commercial Invoice to the DHL representative taking theparcel.I am sorry for any trouble you had. If there is anything else we can doto help, please don't hesitate to call us at 011-513-573-7912, or sendan email to internationalcustomerservice@macys.com.Thank you,Tonia DunlapInternet Customer Servicehttp://www.macys.com©2010 Macy's, Inc. Macy's and the red star are registered trademarks ofMacy's, Inc. All rights reserved.Shipping Policy  Pricing Policy  Privacy Policy  Legal NoticeOriginal Message Follows:------------------------Good afternoon! Yesterday I have received a dresshttp://www1.macys.com/shop/product/xscape-dress-sleeveless-lace-velvet-cocktail-dress?ID=733861&upc_ID=30650134&Quantity=1&seqNo=5&EXTRA_PARAMETER=BAGBut I'd like to return it back. Tell me, please, how can I do it?Thank you very much! Waiting for your unswer.With best regards, Borchenko Dina.