Telephone English
Уроки английского (правила, упражнения и т.п.)Calling
Hello/Good morning/afternoon, this is …. (name) from…. (company)
Hello, my name’s…. (name) I’m calling from…. (company)
Saying who you want
I’d like to speak to…, please?
Could I have the ….. department, please?
Is …… there, please?
Stating reason for the call
I’m ringing to….
I’d like to….
I need some information regarding…
Leaving a message
Could you give him/her a message?
Can I leave him/her a message?
Please tell him/her that…
Please ask her/him to ring me on….. (number)
Asking for repetition
Sorry I didn’t catch … (your name, your telephone number, your company
name etc)
Sorry could you repeat your ….
Sorry I didn’t hear/understand that.
Answering the phone
Taking a call
Hello, ……… Department, …. speaking, how can I help?
Asking who is calling
May I ask who is calling please?
Who’s calling, please?
Who shall I say it’s calling?
Putting someone on hold
Please hold
Hang on a moment
Just a second
I’ll see if he/she is in
Putting a phone call through
I’ve got ….. on the phone for you
Saying someone is not available
I’m sorry or I’m afraid he/she is not available / is in a meeting / not in / away
travelling …
Taking messages
Would you like to leave a message?
Can I take a message?
If you leave your name and number I’ll ask him/her to call you back
Shall I ask him/her to call you back?
Can I take your number please?
OK, I’ll make sure he/she gets the message
Offering to help in other ways
Can anyone else help you?
Can I help you at all?
Would you like to speak to his/her assistant/department?