update- вернули всю сумму 26 октября)))) ура!!! всем спасибо за советы)
Дорогие бб-ницы! Может кто знает, как помочь моему горю..
Заказала автокресло на kidsroom.de 22 сентября. Оплатила с карты (Промсвязьбанк), в тот же день они деньги получили. На складе кресла не было, и 5 октября я решила аннулировать заказ и вернуть деньги. Они прислали, что заказ отменен. НО ДЕНЕГ НЕТ! Прошло уже 20 дней с момента их подтверждения отмены.. Что делать, куда бежать?
Ниже моя переписка....
28. September 2011 21:58
Dear Sirs/ Madams,
Please inform me approximate date of shipment for my order 69365.
Thanks advance,
Nataly
29 Sep 2011 15:26:11
Dear Nataly,
currently it looks like the car seat will come in week 41 - that is middle of October.
At the moment Römer unfortunately ran out of Organic Nature cotton and
cannot deliver this design at all.
Maybe you would like to choose another color instead of Organic Nature?
Mit freundlichen Grüßen / best regards
Franziska Werner
4. Oktober 2011 18:07
Dear Mrs. Franziska Werner,
I'd like to cancel my order and return my money back.
Please advise.
Thanks,
Nataly
5 Oct 2011 13:45:09
Dear Nataly,
we confirm the cancellation of your order. The money goes back to your credit card.
Mit freundlichen Grüßen / best regards
Franziska Werner
11. Oktober 2011 19:37
Dear Sirs/Madams,
Please return my money back. How long I should wait for?
12 Oct 2011 15:06:37
Hello,
the money should be transfered back to your credit card by end of thisweek. Our accounter got the credit advice on her desk.
Best regards,
Franziska Werner
17. Oktober 2011 13:49
Dear Franziska Werner,
How long I should wait for my money?
Should I start the investigation with my bank?
Your web-site has good reputation at Russian forums... I could to write our situation with money to warn our Russian cutomers (I can write in English too).
I really regret now that I was trying to buy goods at your internet shop.
Still waiting for your reply and promises.
Best regards,
Natalia
Hello,
unfortunately I cannot influence the money returns. I can only cancel and give the credit advices to our accounter. I will ask her for the money return again. I am sorry that you are unsatisfied - I would be in your position too tbh.
Mit freundlichen Grüßen / best regards
Franziska Werner